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Privacy Policy

 

Protecting Your Privacy

At Othersmerch.co, we are 100% committed to protecting your privacy and security.
 

For all Othersmerch.co services, the data controller — the company that’s responsible for protecting your privacy— is Othersmerch.co

How we use your information

We use your information in a number of different ways — what we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.

Your Personal Details, such as your name, date of birth, gender, address, email address, social media handle, screen name and phone number.

   

What we do


Why we do it


Why we need to do it (the legal stuff!)

 

Identify you when you visit our website or contact us


Checking your identity helps us to keep your information safe from fraudsters


Legally, we have to do this and it is also important for us

 

Deliver your purchases to you


It’s a bit hard to send your order if we don’t use your name and contact details!


It’s an important part of our contract commitment to you

 

Send you account and service updates, such as updates to our Terms and Conditions and order confirmations


To keep you informed of any changes to Othersmerch.co services


Legally, we have to do this, it’s an important part of our contract commitment to you, and it’s also important for us to keep you updated

 

Send you order updates by e-mail


So you know when your order is due to arrive


It’s an important part of our contract commitment to you

 

Direct you to the right part of our website


To get you to the products that you want faster


It’s important to us that you get the best out of your othersmerch.co shopping experience

 

Send you information about our products and services


We like to keep you up to date and help you get the best from our products and services (you can find out more in the section on Marketing messages below)


It’s up to you to choose what you hear from us and what you hear about.

   

What we do


Why we do it


Why we need to do it (the legal stuff!)

Your payment information

This means your chosen payment method, for example your card details (don’t worry we don’t keep the security code)

   

What we do


Why we do it


Why we need to do it (the legal stuff!)

 

Take payment, and give refunds


After all - we’re not giving all our stuff away!


It’s important to us and an important part of our contract commitment to you

 

Keep a record of any financial transactions with you


We need to know what you have paid for (and we have to tell the tax man about our income too!)


Legally, we have to do this

Your contact history with us

What you’ve said to us — for example, by email, on instant chat, on Social Media, or in private message.

   

What we do


Why we do it


Why we need to do it (the legal stuff!)

 

Provide customer service and support


After all, you expect the best service from us!


It’s an important part of our service and also part of our contract commitment to you

 

Improve the services and support we provide to you


So that you get the best possible customer service


It is important for us to train our staff

Purchase history and saved items

What you’ve bought in the past, what you’ve searched for.

   

What we do


Why we do it


Why we need to do it (the legal stuff!)

 

Help you keep track of items you like, update you when we have new availability and let you share them, your way


To help you get to the products that you like faster and so you can get the best out of our products and your account


It’s up to you if you want to use these services

 

Handle returns in accordance with our terms and conditions and provide customer service and support


Because you expect the best service from us and, after all, we can’t provide a refund if we don’t know what you’ve bought!


It’s an important part of our contract commitment to you

 

Analyse what you have bought, searched for, or returned, which helps us find out what you like.


To ensure we are giving you what you want, providing you with the best service we can.


It is important for us to know your preferences.

Information about your phone or laptop, and how you use our website and app

Information collected when you browse our site or use our app, including your IP address and device type, how you use our website and app (such as the pages you visit and the products you look at) and, if you choose to share it with us, your location data.

   

What we do


Why we do it


Why we need to do it (the legal stuff!)

 

Identify you when you visit our website


If we can remember you, we can give you the best possible shopping experience.


It is important for us that you get the best shopping experience

 

Improve our website and set default options for you (such as language and currency)


It’s important for us, and it’s much easier for you, if we know the language and currency you prefer, and it also helps us to protect your information


It is important for us to know what you like to give you the best shopping experience

 

Send information about our products and services to you


We like to keep you up to date and help you find products. You can find out more in our section on Marketing messages below


It is important for us to show you things we think you will like and that may make your othersmerch.co experience better

 

Monitor visitors to our site and analyse their behaviour


To protect our website and to help make our service better


This is important for us and legally, we have to do this!

Information from Social Media or accounts you link to us

What we do if you link your Social Media or your third-party accounts to us. We will keep a record of your Social Media handle, and the other information that is made available to us according to your Social Media account settings.

   

What we do


Why we do it


Why we need to do it (the legal stuff!)

 

We allow you to link your Social Media account to your othersmerch.co account so you can log on simply and easily without having to create a specific account


To make it easier for you to use othersmerch.co and purchase those items you want!


It is important for us that you get the best shopping experience

 

Analysis to understand what you like, how you might share your likes with your friends and how you might influence others with your style


It helps improve any recommendations we make to you and we may invite you to take part in surveys, reward schemes and other fashion related activities.


It is important for us to know what you like to give you the best shopping experience

 

Provide product recommendations


So you can quickly spot things which take your fancy


It is important for us to show you things we think you will like

   

What we do


Why we do it


Why we need to do it (the legal stuff!)

 

Monitor our customers views or opinions


We may want to respond to you or react, particularly if you are unhappy with something.


It is important for us to know what you think about us

 

We use public sources of information to help us investigate fraudulent activity


To prevent and detect fraud against either you or othersmerch.co – unfortunate, but absolutely essential


This is important for us to protect our service, to protect you and to stop this

Your responses to surveys, feedback and competitions

   

What we do


Why we do it


Why we need to do it (the legal stuff!)

 

We occasionally ask for feedback on our products or how you feel we are doing. Generally, responses are anonymised but we may want to respond to you directly, for example if you mention you are unhappy with something


It makes good sense to check how you feel about us and your purchases from time to time and we can use this information to improve our service.


It’s up to you whether you take part.

Other identifiable information

   

What we do


Why we do it


Why we need to do it (the legal stuff!)

 

Proof of your identity


We sometimes need to check your identity – for example to confirm it is you that placed an order, or if you say you are a student


It’s an important part of our contract commitment to you

You don’t have to give us all of this personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience. But that is your choice – and we respect that.
 

We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site and app, and developing new products and services.

Fraud prevention and detection

We use any of the above categories of information to identify, prevent and detect fraud, against either you or against othersmerch.co. Detecting and preventing fraud is an unfortunate, but an absolutely essential part of our service and our contract commitment to you. Legally, we have to do this, and it is very important for us.

We also use Purchase history data, to protect our service and uphold our Terms of Service as part of our contract commitment to you, as part of this we may make use of computer-system decisions to protect othersmerch.co and our Service. Your rights in relation to this are detailed below.

Personalising your othersmerch.co experience

We use the data we collect to help us provide you with the best service, the best shopping experience and to show you the latest and greatest products and services that we think you will love.

Sharing your information

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.

Marketing messages

If you have said we can, we’ll send you marketing messages to keep you aware of what we’re up to and to help you see and find our products and services. 
 

How to stop marketing messages from othersmerch.co

You can control the marketing communications you receive from us through the Contact Preferences section of your othersmerch.co account. You also have the following options: 

  • Emails:  You can also click on the ‘unsubscribe’ link in any marketing email you receive, and this will take you to the Contact Preferences section of your account so you can unsubscribe from that method of communication. 
  • Text Messages:  You can also text “stop” to the number provided within the communication and this will unsubscribe you from that method of communication. 
  • Any method of Marketing:  You can contact our Customer Care team .  Once you do this, we will update our records to ensure that you don’t receive further marketing messages. 

If you tell us you don’t want to receive marketing messages it might take a few days for all our systems to be updated, so we would ask for your patience as you might get messages from us while we process your request. 
Please note that opting out of marketing messages will not stop service communications, such as order updates, or where you have asked for a specific ‘back in stock’ notification. 
 

Keeping your information

We’ll hold on to your information for as long as you continue to be an othersmerch.co customer and for as long as we are required to keep it to ensure we meet our legal requirements across the globe.   
 

If you no longer wish to be a customer you can contact our Customer Care team and request that we close your account. However, we have a legal requirement to keep some of your personal data even after you have asked us to delete it. We will only keep what we absolutely need to, and only to make sure we can meet our legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions. 

Your rights

You have a lot of rights relating to your personal information, these are:

  • The right to be informed about how your personal information is being used (like this notice!)
  • The right to access the personal information we hold about you
  • The right to request the correction of inaccurate personal information we hold about you (although you can probably do most of this through My Account
  • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
  • The right to withdraw consent for any consent-based processing at any time
  • The right to request that we transfer or port elements of your data either to you or another service provider
  • The right to ask us to explain any computer-system decision about you
  • The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office

If you want to exercise your rights, have a complaint, or just have questions, please contact us. As a starting point, we have 30 days in which to respond to you. Our contact details are at the end of this Policy.

Changes to how we Protect Your Privacy

We may change this page from time to time, to reflect how we are processing your data. 
 

If we make significant changes, we will make that clear on the othersmerch.co website or by some other means of contact such as email, so that you are able to review the changes before you continue to use othersmerch.co. 

How to contact us

We always want to hear from our customers (especially if you feel we’ve let you down or could do better).

If you:

  • Have any questions or feedback about this notice
  • Would like us to stop using your information
  • Want to exercise any of your rights as set out above, or have a complaint

Please don’t hesitate to contact our Customer Care team, who will be happy to answer any questions you may have. 

You can contact our privacy team by dropping us a line at hello@othersmerch.co or via the othersmerch.co website.


 

Before you finalise your order, you’ll be given various delivery options to choose from with estimated delivery time and dates depending on the delivery address. 

We work our othersmerch.co socks off to try to meet all delivery times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather. We will keep you updated as much as we can.

Any problems with your delivery? Please let us know within 30 days of the date which your order should have been delivered and we’ll do our best to help you.

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